OFA-03 : Knight Capital
A documented operational failure at Knight Capital, analyzed for the lessons it holds for mid-market operations leaders.
Headroom Editorial Team
OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
OFA-01 : Target Canada
A documented operational failure at Target Canada, analyzed for the lessons it holds for mid-market operations leaders.
Issue 06 : The 30-60-90 Day Onboarding Framework
An operational case study from Northgate Services Group, exploring the decisions, constraints, and outcomes behind the issue.
Issue 05 : The Operations Compensation Benchmarking System
An operational case study from Meridian Professional Group, exploring the decisions, constraints, and outcomes behind the issue.
Issue 04 : The Outcome-First JD Framework
An operational case study from Vantage Freight Company, exploring the decisions, constraints, and outcomes behind the issue.
Issue 03 : The 50-Employee Inflection
An operational case study from Anchor Growth Partners, exploring the decisions, constraints, and outcomes behind the issue.