Diana Wu

Diana has been at Meridian long enough that the firm's informal operational norms exist partly in her professional identity. Her resistance to the documentation project is not obstruction in the conventional sense. It is a more specific challenge: being asked to externalise and formalise knowledge that has, for years, been a source of professional identity and informal authority.

Her engagement with the vendor registry project changes when Lisa asks the right question — not "contribute to a documentation process" but "tell me what you would want someone to know about these relationships before they handled them without you." That framing converts the exercise from a bureaucratic documentation project into a professional knowledge transfer that Diana can recognise as an extension of her expertise rather than a replacement of it.