Process Tier
The classification system that assigns operational processes to one of three levels based on...
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Process Owner
The individual who holds primary authority and accountability for the ongoing performance, documentation...
Process Archaeology
The systematic investigation of an organization’s operational processes to identify discrepancies between...
Pre-Read Memo
The structured briefing document distributed to all meeting participants no later than 24 hours before...
Pilot-and-Report
The operational decision-making method in which an individual with domain knowledge proposes...
Performance Drift
Stage 1 of vendor relationship degradation, in which a vendor’s service levels begin missing contracted...
Peer-to-Manager Transition
The organizational shift that occurs when an individual contributor is promoted to manage former...