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CA-04 : Tom Blackwell

CA-04 : Tom Blackwell

Tom Blackwell is the Vendor Relationship Manager at Clearfield Associates, a fictional Management Consulting Company in the HQ Universe

Issue 02 : The Peer-to-Manager Transition Protocol - Headroom HQ

Issue 02 : The Peer-to-Manager Transition Protocol

An operational case study from Clearfield Associates, exploring the decisions, constraints, and outcomes behind the issue.

IA-04 : The Vendor Relationship Spectrum - Headroom HQ

IA-04 : The Vendor Relationship Spectrum

How you manage a vendor determines the relationship you get. The operations leaders who treat every vendor the same get the same treatment in return, which is whatever the vendor's account management model provides by default.