OFA-03 : Knight Capital
A documented operational failure at Knight Capital, analyzed for the lessons it holds for mid-market operations leaders.
OFA-01 : Target Canada
A documented operational failure at Target Canada, analyzed for the lessons it holds for mid-market operations leaders.
Issue 06 : The 30-60-90 Day Onboarding Framework
An operational case study from Northgate Services Group, exploring the decisions, constraints, and outcomes behind the issue.
Issue 01 : The Single Owner SOP System
An operational case study from Brightfield Commerce, exploring the decisions, constraints, and outcomes behind the issue.
IA-01 : The SOP Library That Actually Gets Used
Most SOP libraries are documentation theatres. They exist to satisfy the question "Do you have documentation?" rather than to help anyone do their job. Here's how to build an SOP library that people actually open and use.
V-01 : The Single Owner SOP System
A structured evaluation of the operational decisions explored in HQ Library Issue 01.
VF-01 : The Single Owner SOP System
The Visual Framework for the Single Owner SOP System, derived from HQ Library Issue 01.