OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
Single Point of Failure
This page explains Single Point of Failure and its relevance to business operations.
Redundancy Coverage
This page explains Redundancy Coverage and its relevance to business operations.
Operational Dependency
This page explains Operational Dependency and its relevance to business operations.
Key Person Risk
This page explains Key Person Risk and its relevance to business operations.
Backup Coverage Map
This page explains Backup Coverage Map and its relevance to business operations.