OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
Issue 05 : The Operations Compensation Benchmarking System
An operational case study from Meridian Professional Group, exploring the decisions, constraints, and outcomes behind the issue.
IA-04 : The Vendor Relationship Spectrum
How you manage a vendor determines the relationship you get. The operations leaders who treat every vendor the same get the same treatment in return, which is whatever the vendor's account management model provides by default.
3PL (Third-Party Logistics Provider)
This page explains 3PL and its relevance to business operations.
Vendor Dependency
This page explains Vendor Dependency and its relevance to business operations.
Termination for Convenience
This page explains Termination for Convenience and its relevance to business operations.
Switching Cost
This page explains Switching Cost and its relevance to business operations.