OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
Issue 05 : The Operations Compensation Benchmarking System
An operational case study from Meridian Professional Group, exploring the decisions, constraints, and outcomes behind the issue.
IA-03 : Operations KPIs for Mid-Market Companies
Most operations dashboards have too many metrics, and none of them answer the questions leadership actually needs. Here's the framework to optimize for the eight metrics that matter to $20M–$100M companies.
IA-02 : The Operations Technology Stack for $30M Companies
The gap between what mid-market operations teams think they need and what they actually need costs an average of $80k per year in unnecessary subscriptions. Here's the framework for building a stack that serves a $30M company without the overhead of an enterprise.
Vendor Register
This page explains Vendor Register and its relevance to business operations.
Vendor Performance Scorecard
This page explains Vendor Performance Scorecard and its relevance to business operations.
Vanity Metrics
This page explains Vanity Metrics and its relevance to business operations.