OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
IA-03 : Operations KPIs for Mid-Market Companies
Most operations dashboards have too many metrics, and none of them answer the questions leadership actually needs. Here's the framework to optimize for the eight metrics that matter to $20M–$100M companies.
Vanity Metrics
This page explains Vanity Metrics and its relevance to business operations.
Three-Source Benchmarking
This page explains the Three-Source Benchmarking and its relevance to business operations.
Operations Dashboard
This page explains Operations Dashboard and its relevance to business operations.
Minimum Viable Dashboard
This page explains Minimum Viable Dashboard and its relevance to business operations.
Leading Indicator
This page explains Leading Indicator and its relevance to business operations.