Industry Articles
Explore the systems, processes, frameworks, and operational decisions that shape performance in mid-market companies across multiple industries.
A collection of articles related to the systems, processes, and ideas that drive operational performance across multiple industries.
IA-01: The SOP Library that actually gets used
Most SOP libraries are documentation theatres. They exist to satisfy the question "Do you have documentation?" rather than to help anyone do their job. Here's how to build an SOP library that people actually open and use.
IA-02: The Operations Tech Stack for $30M Companies
The gap between what mid-market operations teams think they need and what they actually need costs an estimated $80K per year on average in unnecessary subscriptions. Here's the framework for building a stack that serves a $30M company without the overhead of an enterprise.
IA-03: Operations KPIs for Mid-Market Companies
Most operations dashboards have too many metrics and none of them answer the questions leadership actually needs. Here's the framework to optimize for the eight metrics that matter to $20M - $100M companies.
IA-04: The Vendor Relationship Spectrum
How you manage a vendor determines the relationship you get. The operations leader who treat every vendor the same get the same treatment in return, which is whatever the vendor's account management model provides by default.
IA-05: The 25-Employee Inflection Point
Every company hits the inflection point. Most companies feel it before they can name it. Here's the specific structural failure that happens between 20 and 35 employees and the four systems that prevent it.
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