OFA-03 : Knight Capital
A documented operational failure at Knight Capital, analyzed for the lessons it holds for mid-market operations leaders.
OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
OFA-01 : Target Canada
A documented operational failure at Target Canada, analyzed for the lessons it holds for mid-market operations leaders.
IA-04 : The Vendor Relationship Spectrum
How you manage a vendor determines the relationship you get. The operations leaders who treat every vendor the same get the same treatment in return, which is whatever the vendor's account management model provides by default.
IA-02 : The Operations Technology Stack for $30M Companies
The gap between what mid-market operations teams think they need and what they actually need costs an average of $80k per year in unnecessary subscriptions. Here's the framework for building a stack that serves a $30M company without the overhead of an enterprise.
3PL (Third-Party Logistics Provider)
This page explains 3PL and its relevance to business operations.
Vendor Lock-In
This page explains Vendor Lock-In and its relevance to business operations.