OFA-03 : Knight Capital
A documented operational failure at Knight Capital, analyzed for the lessons it holds for mid-market operations leaders.
OFA-02 : Southwest Airlines
A documented operational failure at Southwest Airlines, analyzed for the lessons it holds for mid-market operations leaders.
OFA-01 : Target Canada
A documented operational failure at Target Canada, analyzed for the lessons it holds for mid-market operations leaders.
IA-02 : The Operations Technology Stack for $30M Companies
The gap between what mid-market operations teams think they need and what they actually need costs an average of $80k per year in unnecessary subscriptions. Here's the framework for building a stack that serves a $30M company without the overhead of an enterprise.
TCO (Total Cost of Ownership)
This page explains TCO (Total Cost of Ownership) and its relevance to business operations.
Tool-Audience Fit
This page explains Tool-Audience Fit and its relevance to business operations.
Tool Accumulation
This page explains Tool Accumulation and its relevance to business operations.