Operational Maturity

The degree to which an organization’s operations function has progressed from reactive, founder-dependent, informal operations toward proactive, system-dependent, documented operations.

Operational maturity is not a function of company age or revenue. A 10-year-old $80M company may have low operational maturity because they never invested in systems, while a 3-year-old $25M company may have high operational maturity because they built it deliberately from Day 1.