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HQ Score is a proprietary operational maturity assessment developed by Headroom HQ, built specifically for professionals working in mid-market companies.
HQ Score is a proprietary operational maturity assessment developed by Headroom HQ, built specifically for professionals working in mid-market companies.
HQ Score Measurement Criteria
30 questions. 10 dimensions. 0-100 total score. The ten dimensions and their details are listed below:
D01) Process Documentation Coverage → Are your critical operational processes documented in a form that anyone could follow independently?
D02) Key Person Redundancy → If your most operationally critical people were unavailable tomorrow, what happens?
D03) Vendor Contract Quality → Do your vendor contracts protect your interests at the clause level that actually matters?
D04) Team Structure Clarity → Does every person on your operations team know exactly which decisions they can make without asking?
D05) Measurement Sophistication → Does your operations dashboard include leading indicators or only lagging financial metrics?
D06) Technology Coherence → Is your technology stack architecturally intentional, or has it accumulated through ad hoc problem-solving?
D07) Decision Rights Clarity → Is decision authority explicitly documented, or does every significant decision require an informal negotiation about who has the authority to make it?
D08) Meeting Design Quality → Do your operational meetings consistently produce documented decisions with named owners or primarily produce updates?
D09) Onboarding Effectiveness → Could a competent new hire follow your documented processes independently on their first day?
D10) Operational Leverage → Are your operational costs growing more slowly than revenue or faster?
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